An Overview on Firehouse Subs:
Firehouse Subs is a restaurant chain based in the United States of America. The restaurant was founded in the year 1994 by Robin Sorensen and Chris Sorensen. The first restaurant of this restaurant chain was started in Jacksonville, Florida, United States. And now they are operating within 1000 franchises of this restaurant in more than 46 states of the United States, Canada, Mexico Puerto Rico, and also in some non-traditional locations. It is a fast and casual dining restaurant chain that is offering multiple types of hot subs, sandwiches, and salads in a typical American style. The company has also appointed more than 10,000 employees to serve you with the best food. The headquarter of this company is situated in Jacksonville, Florida, United States.
About Firehouse Subs Customer Feedback Survey:
- The restaurant chain is serving you healthy, tasty, and fresh foods it has been more than 20 years now. So, the authority has decided to make an online customer feedback survey procedure. Your genuine feedback about this restaurant chain will help the company to recognize its flaws and improve it. This process will also help them to make a digital promotion for the betterment of the company.
About Firehouse Subs Survey Reward:
- As the company has arranged a customer satisfaction survey to get your valuable comments and suggestions to improve their service, but you will also get the opportunity of winning a grand prize by completing the customer feedback survey. At the end of the survey, you can join the customer satisfaction survey sweepstakes arranged by the company and you can win a coupon of USD 500 cash.
Firehouse Subs Customer Feedback Survey Rules:
- To attend this particular survey procedure you need to be a legal resident of 50 United States of America, Puerto Rico, districts of Columbia, without the province of Quebec.
- Your age must be minimum of 16 years to be an eligible contestant of the customer satisfaction survey sweepstakes.
- You will need a recent receipt of this restaurant chain to make an entry into the customer satisfaction survey.
- The people will fluent in English and Spanish language can attend this survey procedure.
- A single person is allowed to attend the survey only ones with a single receipt number.
- The employees, managers, officers, affiliates, sales representatives, advertising and promotional agencies, owners, immediate family members of the associate peoples of this company, agents, everyone is requested to avoid this customer satisfaction survey to maintain its authenticity.
- Any illegal activities with the online survey portal will be not acceptable and the company will take legal steps against the suspected one.
- The company is offering two types of entry methods in this survey procedure.
The online procedure:
- You need to use this online link address firehouselistens.smg.com to complete the survey procedure.
- In the end, you need to participate in the customer survey sweepstakes by providing some personal details.
- You need to check the result of this sweepstake at the end of the whole survey procedure.
The mailing procedure:
- You can also so obtained in the customer satisfaction survey sweepstakes by mailing.
- At first, you need to write down your complete name, complete residential address, day and night time telephone number, in a card of 3″×5″ size.
- Now take a business size #10 envelope put the card in it.
- Now you need to send the mail to this particular address Firehouse “Customer Survey” Sweepstakes PO Box 428, Macedon, NY 14502-0428.
- And your mail has to be sent by 31st December 2020 and received by 5th January 2021 to make your application eligible.
Firehouse Subs Survey Completing Procedure:
- To attend the online Firehouse Subs survey procedure you need to visit the official survey portal arranged by this particular company by using a strong internet connection and this link address firehouselistens.smg.com
- In the next step, you need to choose your preferred language between English and Spanish located on the corner of the introduction page.
- Now you need to observe the given sample images of the receipt that matched with your receipt.
For 18 digits survey code:
- If you are having a receipt with an 18 digit survey code, press the option “click here for an 18 digit survey code printed at the bottom of the receipt“.
- Then provide the 18 digit validation number from your recent receipt given by the company.
- And the total amount you have spent on your last visit to the restaurant.
- After that click the options “start“
For 20 digits survey code:
- If your recent receipt is having a 20 digit survey code you need to press the option “click here for a 20 digit survey code printed in the middle of the receipt“.
- After that enter the 20 digit survey code from your last received receipt.
- And the total amount you have spent on your last visit to this restaurant chain.
- Now press the button “start“
- On the next page, you need to mention your last visit type at the restaurant.
- After that press the option “next“.
- Now share the procedure of placing your last order at the restaurant.
- Again press the button “next“.
- In the next state, you need to rate your overall satisfaction level at the last visit to this restaurant chain.
- And click the “next” button every time you need to go to the next page.
- After that choose the food category you have ordered last time.
- On the next page, you need to mention if you receive a warm or sincere greeting or not.
- Now you need to start rating the restaurant according to the quality of your beverages
- The temperature of your ordered food
- The overall atmosphere of the restaurant
- Taste of your order food
- And the accuracy of your order
- After that rate the hygiene practices by the employees.
- The ease of reading the menu card
- The hospitality and the friendliness of the members.
- Easiness of placing your order
- And the sense of urgency of the members.
- In the next step, you need to rate the cleanliness of the restaurant
- The speed of the services
- The portion of the size for the price paid.
- The overall value for the price you paid.
- Now answer if you have faced any problem last visit or not.
- After that answer, if you want to return to the restaurant within the next 30 days of your last visit.
- If you have recommended this restaurant to others in the last 30 days or not.
- Do this particular restaurant support local communities or not.
- After that answer, if the particular restaurant’s public safety foundation provides life-saving equipment to forest responders or not.
- In the next step, you can write down any other suggestions or experience to help the company.
- Now answer if the restaurant is containing affordable menu options or not.
- If you order a sub then mention the size.
- After that answer how many times you have visited the restaurant within the last 30 days.
- Answer if your last visit to the restaurant was the first to visit, at it or not.
- Now share if you have seen the manager during your last visit or not.
- Then share your primary source of hard about this particular restaurant.
- Answer if any member of the restaurant has asked you to take the survey on not.
- Now mention have you used any third-party delivery service to order from this particular restaurant in the last 30 days or not.
- After that answer is the actions of this restaurant has taken to protect the health and safety of the guest during the COVID-19 pandemic.
- In the next page, you need to click the first yes tab to join the survey sweepstakes procedure
- And in the next question, you need to answer if you want to show your feedback to other customers or not.
- To join the sweepstakes you need to enter your first name
- Last name
- A valid and personal phone number
- The valid email address
- Confirm the email
- Enter the zip code
- Press the option “next“
- Now you need to wait for the ending date of the survey procedure to get the results of the sweepstakes.
- If you become one of the lucky winners of the special prize you will get a digital coupon.
- Carry the coupon on your next visit to the restaurant and show it on the counter to get the facilities of the reward.
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Contact Details:
- If you need any other details about this particular restaurant chain you may call the number using this official number (904) 886-8300
- You can also send them faxes by using this official number (904) 886-2111
- Otherwise, send them emails by using this particular email address www.firehousesubs.com/Contact-Us.aspx
- The corporate address of this company is 3400-8 Kori Rd Jacksonville, Florida 32257