www.iowachildsupport.gov – How To Register For Iowa DHS Employer Child Support

Guidelines To Register For Iowa DHS Employer Child Support

Iowa’s Department of Human Services is Iowa’s government department that handles all the related human services at the online website. The headquarter has been based in the Hoover State Office Building in Des Moines. It provides services like Accountancy Licensing, Acupuncture Search, and much more.

If you are an employer in DHS you need to create your account first. After signing in you can get the benefits. Here, in this article get to know more about this.

Register with DHS

To register to go to, www.iowachildsupport.gov

• Here, at the middle right side, you will get the login box.

• At the upper side of the box, click on, ‘Register now’ .

In the next page at the left input,

• Company/Trade Name

• Address

• City

• State

• Zip Code

• Phone

• ext.

• Fax

• Email

• IWO Company Name

• IWO Company Address

• IWO Company City

• IWO Company State

• IWO Company Zip Code

• IWO Company Phone

• ext.

• IWO Company Fax

• IWO Company Email

• Then, from the bottom left click on, ‘Continue’.

You have to follow the prompts to get registered.

Logging into DHS

To log in visit, www.iowachildsupport.gov

Here, at the middle right side you will get the login box.

In the box,

• Choose account type,

• The user ID

• The password

• Then, click on, ‘Login’.

This way you will be logged in.

Forgot login details

In case you have lost the login details you need to go to the login box, and under the blanks, click on, ‘Forgot password or user ID’.

In the next page at the left middle,

• Give company information

• EMail

• First Name

• Last Name

• Phone

• Then, click on, ‘Submit’.

Follow the later rules to get back the details.

This DHS Web site provides employers a secure way to:

• Make child support payments

• Receive child support forms electronically

• Report newly hired and rehired employees

• Report employee terminations

Additional info on DHS

The Child Support Recovery Unit provides services to ensure families receive the child support they need in order to be able to meet the financial and health needs of their children. More information, specific case information, and resources are available on the Child Support Recovery Unit website (www.childsupport.ia.gov).

• DHS help families by establishing and enforcing child and medical support orders, and processing support payments.

• Locating parents and their employers or other income sources

• Establishing paternity

• Establishing support orders

• Suspending and reinstating support orders

• Modifying support orders

• Registering other states’ orders for enforcement or modification in Iowa

• Sending and receiving referrals for services to and from other states

• Enforcing support orders through:

• Income withholding

• Offsets of federal and state tax refunds

• Offsets of payments owed to federal and state vendors who do business with government agencies

• Administrative levies of accounts at financial institutions

• License sanctions

• Reporting to credit agencies

• Initiating contempt of court and garnishment actions

• Enforcing health insurance orders through a payor’s employer

• Receiving and disbursing child support and medical support payments

• Answering customers’ questions and concerns

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Apply For Child Support Services

• Complete the Application for Services form found online at www.childsupport.ia.gov. You may also request an application from your local office. Return the application to the Child Support Recovery Unit (CSRU) office closest to you. There is no fee to apply for services.

• To find the mailing address of the office closest to you visit the Offices page:

• Enter your address

• The office’s location displays, along with the mailing address

Make A Child Support Payment

The most common method of collecting support is through income withholding. Non-income withholding payments can be made:

• Using a debit or credit card on our website, www.childsupport.ia.gov. Note: Debit and credit card payments are only accepted online.

• Using a checking or savings account on our customer website, www.childsupport.ia.gov.

• By automatic withdrawal or on-demand from a checking or savings account or by phone. Forms to sign up to make these types of electronic payments (auto withdrawal or pay by web or phone) are available on our website: www.childsupport.ia.gov.

• With cash at a local retailer using PayNearMe. The Iowa Child Support Recovery Unit partnership with electronic cash payment provider PayNearMe® allows parents to make their child support payments with cash at more than 300 Iowa and thousands of participating 7-Eleven and Casey’s General Stores® locations nationwide. The process is simple:

• Visit childsupport.ia.gov and select the ‘Pay with cash using PayNearMe’ option. Enter the required information on the PayNearMe website.

• Bring the PayCode to any participating store, ask to make a bill payment, hand the PayCode to the cashier and pay with cash, up to $999. A $1.99 processing fee applies.

• Collect the receipt. Iowa Child Support is notified of your payment. Allow 3 to 4 business days for the payment to post.

In Person: Make payments (including cash in the exact amount) at any CSRU office. To find the location of the closest CSRU office you may go to the Child Support Recovery Unit Offices page.

By Mail: Send a check or money order payable to the Collection Services center to:

Collection Services center

PO Box 9125

Des Moines, IA 50306-9125

Note: Always remember to include your CSC case number on your payment.

Contact For Answers About Child Support

• You may use several methods to get information about child support in general or about your specific case.

• Visit the Child Support Recovery Unit website, www.childsupport.ia.gov.

• Visit the Resources section of the website for information about Child Support

• To view Frequently Asked Questions, click on the “FAQ” tab on the home page

• Call our automated information line, 1-888-229-9223. Information is available 24 hours a day, seven days a week.

• Contact your local office. Local office phone numbers can be found on the Offices page of the CSRU website.

Structure Of The Child Support Recovery Unit

The Child Support Recovery Unit has offices throughout the state, organized into 4 regions, which establish and enforce child support.

The Employers Partnering in Child Support (EPICS) unit connects the employer community to the Child Support Recovery Unit. EPICS serves as a single point of contact for employers to get answers to questions about their responsibilities in:

• Withholding child support and medical support payments through income withholding

• Enforcing health insurance

• Enforcing license sanctions

• Reporting new hires, rehires and terminations

• The automated telephone information line (IVR) provides information about our services, including payment information. Call 1-888-229-9223 (toll free nationwide) 24 hours a day, seven days a week. The customer website, www.childsupport.ia.gov, provides case information, allows you to view payments, make updates, view information about our services.

The Collection Services Center receives and distributes child support payments. It operates as Iowa’s State Disbursement Unit (SDU). The address for sending payments:

Collection Services Center

PO Box 9125

Des Moines, IA 50306-9125

Contact DHS

For better information, you can call on the toll-free number- (877) 274-2580 or send an email to, csrue@dhs.state.ia.us.

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